Frequently Asked Questions. COVID-19
What extra Cleaning Procedures have you put in place?
A thorough and comprehensive cleaning and sanitising programme is in place developed with Sea Change with hospital grade sanitization chemicals for all guest bedrooms and bathrooms in preparation for your arrival with specific extra attention being given to all touch points such as tv remotes, door handles, light switches, taps, shower units, toilet flushers and aircon controls. All of our rooms and public areas are treated with a proven and effective antimicrobial product, with a proven track record against Covid-19. Cutlery, Crockery and Utensils are all professionally washed at a minimum of over 82 degrees centigrade. Hand Sanitiser stations are in place at all entrances, outside lifts and various points throughout the hotel
Is the Pool Open?
Yes, the Pool will be open from the 29th June, there will be restricted numbers in the pool and time slots will be given for when the pool is busy.
Is the Restaurant Open?
Yes, our Gastro Bar Bia&Co will be fully reopened. All tables are spaced out to accommodate physical distancing with screened dividers. It is advisable for hotel residents to either book a table in advance or upon check-in to the hotel. Walk-in availability is not guaranteed.
Is the Bar Open?
The bar in Bia&Co will be operating on a restaurant basis from the 29th June and will be serving a full menu, alcohol can be served to tables while consuming food. The bar will open with full bar service incorporating social distancing and with table service only from the 20th July.
Can I get Room Service?
A room service menu will be provided, and alcohol can be provided when ordering your meal.
Small and Family Groups?
As of yet, we do not have government guidelines as to how many people from one travelling party can sit at any one table together. While we would expect a single household or family will be allowed to accommodate up to say 8 persons or so, we await the final recommendation by the government in this regard. In instances where a travelling group are too big for a single table, we will most certainly make every effort to sit singular larger parties in neighbouring seats. Free movement around the bar/restaurant or movement from table to table or the like will most likely be totally restricted under the new rules of social distancing. Regrettably, children sitting at a designated table will most certainly be expected to remain seated at that table and not roam freely around the hotel. We would ask all our patrons to bear with us in these very changed times and we apologise for any inconvenience caused by the strict enforcement of these rules. They are of course necessary for the safety of all our guests and the wider community at large.
Is there a Kids Club?
Unfortunately, the Kids Club will not be running this summer for the safety of our customers as we feel it would impossible to expect kids to exercise social distancing.
How is Breakfast served?
Breakfast times will need to be booked with our reception team.
Hot Breakfast: We have always served an ala carte menu for breakfast to your table and will continue to do so. We will now be simply adding more table served options such as toast, juice and cereals. Gluten free options will be available from your server.
Continental Breakfast will be served to the table.
We have procedures in place in Bia&Co and in all public areas to ensure social distancing is in place to ensure a safe experience for all our guests.
What training has the hotel staff received?
We have a Covid-19 team in place in our hotel and senior members of management have recently undertaken comprehensive training in relation to safe work practices pertaining to Covid-19, ensuring their own safety at work and that of our guests and other visitors. We are committed to providing ongoing training to all our team members in response to any future changes.