Frequently asked QUESTIONS

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FREQUENTLY ASKED QUESTIONS

Below, you will find a list of the questions most frequently asked by our guests.

When can I check-in? What time is check out?

Your room is available for check-in from 3pm and check-out time is before 11.30 am. If you are arriving early or would like a later checkout time please contact us (additional charges may apply).

Do you have family rooms?

Yes there are family rooms on offer. The rooms contain a double bed and 2 single beds with a further option of a camp bed.

Do you accept group bookings?

Yes, if you are reserving 5 or more rooms for your party please contact us at +353 91 738 300.

Does the hotel accommodate people with disabilities?

Yes, a total of 3 rooms have been converted to disabled rooms.

Does the hotel accept pets?

Only guide dogs are permitted in the hotel.

What is the cancellation policy?

The cancellation policy (48 hours prior to arrival) will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you with information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Do you have smoking rooms?

The Claregalway Hotel is a non-smoking property and smoking is strictly prohibited in all areas including guest.

Does the hotel have internet access?

Yes, there is WIFI throughout the premises.

how to get HERE

TAXI

Our front office team are happy
to reserve a taxi from the bus or
rail station in Galway City.
Please contact reception

BUS

Moovit - www.moovitapp.com
Start planning your journey now.

TRAIN

Iarnród Éireann - www.irishrail.ie
20 minutes to Galway City Train Station

AIRPORT

Knock Airport - irelandwestairport.com
Shannon Airport - shannonairport.ie
Both airports are locted just 1 hour from Claregalway Hotel.