FAQ's
At The 4 Star Claregalway Hotel
Transport & Getting Here
How far is Shannon Airport from the hotel?
Shannon Airport is approximately 83 km away, with a driving time of around 54 minutes depending on traffic.
Is there a bus from Shannon Airport to the Claregalway Hotel?
There is no direct bus service, but you can take an Expressway (Bus Éireann) service from Shannon Airport to Galway Bus Station (approx. 1 hour 45 minutes, €16–€22). From there, a local bus or taxi will bring you to Claregalway in about 15 minutes. (add in link to bus timetables?)
Is there a shuttle or local bus from Galway City?
Yes, a frequent Burkes Bus service runs directly outside the hotel to and from Galway City, stopping at Eyre Square. Visit Burke’s Bus website HERE.
Parking Information
Is there on-site parking? Is it free or paid? Is it secure?
Yes, we offer complimentary, secure on-site parking for all hotel guests.
Is there EV charging available?
Yes, electric vehicle charging stations are available on-site. READ MORE
Check In/Check Out
Your room is available for check-in from 3pm and check-out time is before 11.30 am. If you are arriving early or would like a later checkout time please contact us (additional charges may apply).
In order to authorise your reservation on check-in, guests will be asked to present a credit card with valid photo ID. Full payment will be processed at this time. If payment preference is cash, our team will still need to pre-authorize your credit card on check-in.
Rooms & Bookings
Do you have family rooms?
Yes there are family rooms on offer. The rooms contain a double bed and 2 single beds with a further option of a camp bed.
Are there accessible rooms available?
Yes, we have 3 accessible guest rooms with roll-in showers, handrails, and adapted facilities. Accessible parking and routes are provided.
Special Requests
Can I make special requests (e.g. cribs, room location)?
Yes, please contact us directly or note your request when booking. Requests are subject to availability.
Group & Large Party Policy
Do you offer group rates?
Yes, for bookings of 5 or more rooms, please contact our team directly at +353 91 738 300.
Booking Direct vs OTA
What are the benefits of booking directly?
Booking directly offers the best rate guarantee, exclusive offers, and loyalty rewards.
How do I change or cancel a booking made through an OTA?
Please contact your booking platform (e.g. Booking.com, Expedia) for cancellations or changes.
Cancellation Policy
Refunds/Amendments
What is the cancellation policy?
The cancellation policy (48 hours prior to arrival) will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.
How will my details be used?
We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you with information about products and services we offer and to improve our services. For further information please visit our privacy policy page.
What is your refund and amendment policy?
Policies vary depending on the booking type and rate. Please refer to your confirmation details or contact our team.
Are there any extra charges or taxes?
No, our rates are inclusive of VAT and service charges. No local tourism tax applies.
Payments & Currency
What payment methods are accepted?
We accept major credit and debit cards. We do not accept American Express or cash.
When is payment due?
Payment is due upon arrival.
Facilities & Amenities
Does the hotel have a gym, spa, or pool?
Yes, all guests enjoy complimentary access to our Leisure Centre, featuring an 18-metre heated swimming pool, children’s pool, jacuzzi, steam room, sauna, and a fully equipped gym.
Are there facilities for children?
Yes, we offer a Kids’ Club and family-friendly amenities. READ MORE
Is there Wi-Fi and a business centre?
Yes, we provide high-speed Wi-Fi throughout the hotel and business facilities upon request.
Food & Dining
What are the restaurant opening times?
Bia & Co Gastro Bar & Restaurant serves breakfast, brunch, lunch, and dinner daily
Breakfast: Mon–Fri 7am–10am; Sat–Sun & Bank Holidays 8am–10:30am
Brunch & Lunch: Daily 12pm–3pm
Dinner: Sun–Thu 3pm–9pm; Fri–Sat 3pm–9:30pm
Is breakfast included?
Breakfast is included in select packages; otherwise, it can be added for an additional charge.
Is room service available?
Yes, room service is available daily until 8:45pm.
Are there options for vegetarians, vegans, or guests with allergies?
Yes, we are happy to accommodate special dietary requests.
Lost & Found
Does the hotel have a lost and found?
We have a very well kept lost and found area and we record any findings live on our system, however, the hotel does not accept responsibility for guests lost/misplaced items.
Pet Policy
Are Pets Allowed?
Only guide dogs are permitted, with no additional fees.
Luggage Storage
Can I store my luggage if I arrive early or depart late?
Yes, we offer complimentary luggage storage for early arrivals and late departures.
Safety & Cleaning / Hygiene
What are the hotel’s cleaning protocols?
We maintain the highest standards of hygiene across all areas of the hotel.
Is the hotel smoke-free?
Yes, all bedrooms are non-smoking.
Gift Vouchers & Promotions
How can I redeem a gift voucher?
Gift vouchers can be redeemed on arrival or by phone when booking. MORE INFO